Commonwealth Pediatrics - Helping Families Raise Healthy Children

Office Policies

Well Child Visits & Immunizations

Well child visits and immunizations are a very important part of maintaining your child’s health. At these visits, we look not only for signs of illness or disease, but also we make sure that your child’s development is proceeding normally.

Usually, our well child visits are scheduled for ages 2-3 weeks, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months, 30 months and 3 years old. We then continue to see our patients on a yearly basis until age 18.

Immunizations are generally coordinated with well child visits and are a very important part of preventive care. These vaccines help prevent a number of potentially serious diseases.

 

Sick Child Visits

If you feel that your child needs to be seen in our office because of an illness, please call as early as possible in the day so that we will have more flexibility to consider your preferences for physician and time of day.  We will do our best to accommodate you. If your child is in day care, be sure to make arrangements to be informed as soon as it is determined that your child is ill and may require a sick visit.

 

Walk-in Visits

Commonwealth Pediatrics now offers walk-in visits Monday through Friday from 8:30am – 3:30pm specifically for same-day sick visits. We will see established patients on a first-come first-served basis with whichever of our providers is available. No need to call for an appointment.

Not sure if your child should come in for a walk-in visit? Here are a few examples of when you should bring your child to see us:

Sore ThroatCoughRashCold SymptomsEar PainVomitingPink EyeFeverFlu Symptoms

For more information, call our office at (859) 277‐6636.

 

Telephone Calls

Many questions and even some minor illnesses can be handled over the phone. Our office nurses are authorized to give phone advice about the treatment of illnesses. After inquiring about the nature of your child’s problem, they will be able to offer advice for many of the common problems you will confront. In some cases, they will need to take a message and discuss the situation with one of the doctors in the office.

 

After Hours Telephone Calls

One of our doctors is always available for emergency situations when our office is not open, we want to be available to our patients. True emergencies are those situations in which your best parental judgement dictates that your child’s problem cannot wait until the morning.

All after hours calls are screened by specialty trained pediatric nurses. These pediatric nurses are authorized to give phone advice about the treatment of illnesses. Our pediatrician on call is always available to them for unusual problems or for patients who may need immediate medical care. This service can be accessed by calling (859) 276-2594.

 

Use of the Emergency Room

In only rare instances should you take your child to an emergency room without first calling us, and many insurance plans will require that you do so. By calling us first, we can help you decide the need to be seen in the emergency room versus whether your child’s symptoms can wait for an office visit the next day.

 

Prescription Refill Policy

If your child is in need of a medication refill, Commonwealth Pediatrics requires that your child be up to date on all of his or her routine well exams. Some medications may require ongoing management and therefore require regular medication check visits (e.g. ADHD medication).

Prescription refill requests received over the weekend will be handled the following business day. We ask that you notify us 3-5 days before you run out of medication.

If you have any additional questions about prescription refills, please do not hesitate to call our office and speak with one of our clinical staff members.

 

No-Show/Cancellation of Appointments

We understand that sometimes life happens and you may not be able to make it to a scheduled appointment. As a courtesy to our physicians, and other patients on our waiting list, we require a 24-hour advanced notice for cancellation of any scheduled appointment. Please call our office if you cannot make your appointment. Any patient who does not show for their scheduled appointment, or fails to provide proper advanced cancellation of a scheduled appointment, may be charged a $25.00 no-show/cancellation fee. This fee will not be paid by your insurance company. Commonwealth Pediatrics, PSC reserves the right to dismiss patients with excessive no-show or improper advanced cancellations.